SHIPPING AND RETURNS

Shipping Policy

I placed an order. When will my package arrive?

 

We process all orders within 1-2 business days. All packages ship via USPS. Typical delivery time within the United States is 3-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.

Are Glow DermSolutions products sold at any other retailers? 

 

Glowdermsolutions.com is the exclusive destination for Glow DermSolutions Skincare. 

How can I get in touch with your customer service team?

 

For customer service inquiries please E-mail glow@theglowderm.com or call/text: 408-794-5503 

I emailed your customer service team. When should I expect a response?

 

We will respond to you within 24 hours. 

I have not received my order confirmation, what should I do?

 

Order confirmations can sometimes take up to 24 hours to receive. If you have not received your order confirmation E-mail after 24 hours, please contact us at glow@theglowderm.com with your inquiry. 

SHIPPING & HANDLING

 

We ship via USPS for all domestic packages.

 

Shipping & Handling Charges are as follows: free 

 

 

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

 

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers from USPS to the local carrier in your state or air and ground transportation strikes or delays.

Return & Exchange Policy

Unfortunately due to health regulations we cannot accept the return of any of our skincare products. We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, GlowDerm by Glow DermSolutions reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt.