Are Glow DermSolutions products sold at any other retailers?
Glowdermsolutions.com is the exclusive destination for Glow DermSolutions Skincare.
I placed an order. When will my package arrive?
All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours.
Do you offer returns?
No. All sales are final.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@LDermSolutions.com with your inquiry.
Do you ever do giveaways?
Yes, we run official giveaways on Glow DermSolutions social channels (@GlowDermSolutions).
Can I change my order once I've placed it?
No, once you place an order it is final.
SHIPPING & HANDLING
We ship via USPS for all domestic packages.
Shipping & Handling Charges are as follows: $5 flat rate shipping for domestic orders.
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers from USPS to the local carrier in your state or air and ground transportation strikes or delays.
We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.